Terms & Conditions

1 Introduction 

These Terms and Conditions ("Terms")
apply to all members of The White Spa ("we", "us",
"our"). By becoming a member, you ("you", "the
Member") agree to comply with these Terms.    

2.
Membership Start Date  

• Your
      membership agreement commences on the start date indicated on your
      membership form. 
• Joining
      dates are from the 1st of each month. 
• To
      start on the 1st, your Direct Debit must be set up by the 10th of the
      previous month. 
• If you
      wish to begin earlier, pro-rata payment must be made via cash or card
      only.    

3.
Eligibility  

• You
      must be 18 years or older to become a member of The White Spa. 
• By
      joining, you confirm that you are medically and physically able to safely
      use our facilities. If you are not, we reserve the right to cancel or
      suspend your membership.    

4.
Membership Fees and Payment  

• Your
      monthly fee is based on the package selected and is payable by Direct
      Debit or prepaid annually. 
• Missed
      Direct Debit payments incur a £15 administration fee. 
• If a
      payment fails, we will request payment via card or cash over the phone. 
• Facility
      access will be suspended until your account is up to date. 
• If two
      consecutive Direct Debit payments are missed, your membership will be automatically
      cancelled. 
• You
      must cancel your own Direct Debit if you choose to terminate your
      membership. 
• We may
      change your membership fee. You will be given at least one full
      calendar month’s notice of any fee changes.    

5. Freezing
Your Membership  

• You
      may freeze your membership for a period of 1 to 6 months for one of
      the following reasons:  
  • Pregnancy 
  • Serious
         illness or injury 
  • Redundancy  
• Requests
      to freeze must be made in writing to the Manager, with supporting
      evidence. 
• During
      the freeze, Direct Debits will be paused. Membership resumes automatically
      after the freeze ends.    

6.
Cooling-Off and Cancellation  

• You
      may cancel within 14 days of joining for a full refund. 
• After
      this period, cancellation requires one full calendar month's written
      notice to the Manager. 
• If you
      cancel your membership, you must re-join the waiting list before
      becoming a member again. 
• If you
      have prepaid for 12 months, the membership continues for the full term
      unless frozen or cancelled per these Terms.    

7. Conduct and Behaviour 

We are committed to maintaining a respectful,
safe, and inclusive environment. We reserve the right to cancel your membership
immediately and without refund if you or your guests:  

• Are
      abusive to staff or other members 
• Use
      discriminatory, threatening, or violent language or behaviour 
• Engage
      in intimidating or unsafe conduct 
• Vape
      or smoke in the premises     

8.
Communication and Contact Details  

• We
      will contact you using the email, postal address, or phone number
      you provided. 
• You
      are responsible for keeping your contact details up to date. 
• If we
      are unable to contact you due to incorrect or outdated details, we
      may cancel your membership.    

9. Changes
to Terms  

• We
      reserve the right to amend these Terms at any time. 
• You
      will receive at least one full calendar month’s notice of any
      material changes.    

10.
Limitation of Liability  

• The
      White Spa is not liable for any injury, loss, or damage unless caused by
      proven negligence. 
• You
      use our facilities at your own risk and are advised to consult your doctor
      before beginning any treatment or exercise.    

11. Contact
Information 

All notices, freeze or cancellation requests
must be made in writing to: 

The White Spa

Holywell road, Rhuallt, St Asaph

Email: spa@whitehouserhuallt.co.uk

Phone: 01745530000